Before investing in any solution or project, you want to know what the return on investment is likely to be and that it’s worth your time and money. You wouldn’t be an astute finance leader if you didn’t.
ROI can be measured in different ways – hard and soft returns. Cashback in the bank is one way to prove ROI. For instance, AMI-Partners found that small and midsize business can save $39,000 annually by automating their expense and invoice processes. So-called soft returns, such as time savings and user satisfaction, may not be soft at all and ultimately add up to hard returns.