Concur Application Maintenance Services (AMS)
FinTrans Solutions is dedicated to ensuring that your SAP Concur application operates at its best, allowing your organisation to focus on what truly matters. Our SAP Concur Application Maintenance Support service (AMS) is designed to provide ongoing, reliable, and expert assistance, safeguarding the performance and functionality of your SAP Concur solution.
Our key service components:
Level 1 Support
- Password administration & maintenance
- Employee and vendor admin support
- End-user navigation related queries
- T&E and P2P Process & Policy related queries
- FAQs
Level 2 Support
Functional Incident Management
- Detailed root cause analyses by incident prior to each Concur functional fix
- Execution of day-to-day Concur functional incident management support tickets under unrestricted Concur configuration access (across all Concur modules except for Travel), utilising Customer’s ticketing tool
- Interaction with the Customer business users, as required
Employee, Attendee, and Vendor Administration Support
- Maintenance of employee and vendor profiles, deactivation of employee and vendor profiles, etc.
- Attendee administration (Employee Attendee, Business Guest, HCP Attendees, etc.)
Credit Card Feed Maintenance Support
- Resolution of Missing Card Transactions
- Deletion of Card Transactions under the users’ profiles
- Assignment of new credit cards to employee profiles
- Deactivation of credit cards on bulk level, etc.
Reporting related Support
- Address incident related reporting queries (existing reports only)
Integration related Incident Management Support
- Monitoring of daily inbound imports and extractions
- Monitoring and managing the authorisation of daily payment batch file on the SFTP server (AP/GL Extraction file)
- Addressing all import & extraction related issues
Functional Change Request Management
- Evaluation & impact analyses of new change requests across all complexities (configuration change impact analysis, delivery duration, configuration execution, and testing & support after change release)
- Execution of configuration changes to the existing Customer configuration under unrestricted Concur configuration access (across all Concur modules in scope)
- Testing and confirmation of new features & functionalities of SAP Concur releases on a monthly basis, incl. activation, after confirmation from the client key stakeholders
- “Provision of Concur field-based functional Concur inputs required for data mapping to the Integration Team for the following integration points to and from Concur:
- Employee master data import from HRMS to Concur (if Concur Expense or Invoice is in scope)
- Vendor master import for ERP to Concur (if Concur Invoice is in scope)
- PO import from ERP to Concur (if Concur Invoice is in scope)
- GRN import from ERP to Concur (if Concur Invoice is in scope)
- Cost object import from ERP Finance to Concur (if Concur Expense or Invoice is in scope)
- Financial Posting integration from Concur to ERP Finance (if Concur Expense or Invoice is in scope)
- Payment Confirmation Notification import from ERP Finance to Concur (if Concur Expense is in scope)
Level 3 Support
- FinTrans Solutions routes all Level 3 related tickets to the SAP Concur Support Team, provides proper context and root cause analyses (in the event of incidents) and impact analyses (in the event of change requests) and coordinates directly with SAP Concur for timely resolution.
- Note that Level 3 Support pertains to those incidences or change requests which require resolution on Concur database level, only accessible to SAP Concur. Therefore, SAP Concur is the accountable party to execute all actual Level 3 tickets
Benefits for your organisation
Customised Solutions
Tailored customisation ensures SAP Concur aligns with your evolving business needs and scope
Optimised Performance
Continuous optimisation leads to improved efficiency, cost savings, and enhanced user experience.
User Productivity
Any intuitive and well-configured/maintained and integrated Concur solution keep your user productive and confident in using SAP Concur
Data Integrity
Data backup and recovery solutions protect critical information, preserving your organisation’s integrity.
Reduced Downtime
Our proactive approach minimises system downtime, ensuring that your business can operate without disruptions.
Partner with us, your SAP Concur certified Implementation Partner, for reliable Application Maintenance Support, and rest assured that your SAP Concur application will consistently deliver exceptional results.
Contact us today to ensure the stability and efficiency of your SAP Concur investment.
Request a Demo
FinTrans Solutions is regarded as one of the most trusted SAP Concur CIP partners globally. FinTrans Solutions pioneered this domain in the Asian market with its client-centric approach and – since then – rapidly gained recognition for delivery excellence globally. We have consistently been able to build on our expertise and create a reputation for sound analysis, seamless end-to-end implementation, and rock-solid application maintenance support across the globe.