Concur Application Maintenance Services (AMS)
FinTrans Solutions is committed to ensuring that your SAP Concur ecosystem operates at peak efficiency, allowing your organisation to prioritize strategic business growth. Our SAP Concur Application Maintenance Services (AMS) are designed to provide ongoing, expert-led assistance, safeguarding the functional performance and technical stability of your global T&E solution. We act as your dedicated support arm, ensuring your platform remains agile and optimized.
Level 1 Support
- Access Management: Comprehensive password administration and profile maintenance.
- Basic Administration: Support for standard employee and vendor administrative tasks.
- Navigation Guidance: Resolving end-user queries related to system navigation.
- Policy Assistance: Direct support for T&E process and corporate policy-related inquiries.
- FAQs
Level 2 Support
Functional Incident Management
- Root Cause Analysis: Performing detailed diagnostic reviews for every incident prior to functional remediation.
- Ticket Resolution: Managing day-to-day functional incidents across all modules (excluding Travel) using unrestricted configuration access.
- User Interaction: Direct collaboration with business stakeholders to ensure rapid and accurate resolution.
Employee, Attendee, and Vendor Administration Support
- Profile Lifecycle: Managing the activation, maintenance, and deactivation of employee and vendor profiles.
- Specialized Attendees: Handling administration for HCP Attendees, Business Guests, and Employee Attendees.
Credit Card Feed Maintenance Support
- Transaction Resolution: Investigating and resolving missing or delayed card transactions.
- Profile Maintenance: Managing card transaction deletions and assigning new credit cards to profiles.
- Bulk Management: Executing high-volume deactivations and profile updates for card programs.
Reporting and Integration related Incident Management Support
- Analytics Queries: Addressing incident-related queries for existing reports and data views.
- Integration Monitoring: Supervising daily inbound imports and extractions (HRMS/ERP).
- Payment Processing: Managing and authorizing daily payment batch files on the SFTP server (AP/GL files).
Functional Change Request Management
- Impact Analysis: Evaluating the complexity and scope of new configuration change requests.
- Configuration Execution: Applying updates to the existing environment across all scoped modules.
- Release Testing: Monthly validation and activation of new SAP Concur features following stakeholder approval.
- Data Mapping: Providing functional inputs for HRMS/ERP integration points, including Employee master data, Cost Objects, and Financial Postings.
Level 3 Support
- Technical Liaison: FinTrans routes database-level tickets to the SAP Concur Support Team, providing full context and root cause analysis.
- Coordination: We manage the communication flow with SAP for timely resolution of back-end incidents.
- Database Resolution: Since Level 3 requires backend access held exclusively by SAP, we act as the accountable coordinator for these specialized change requests.
Strategic Benefits for Your Organisation
Customised Solutions
Tailored system adjustments ensure SAP Concur evolves alongside your changing business requirements.
Optimised Performance
Continuous performance tuning leads to increased operational efficiency and significant cost savings.
User Empowerment
A well-maintained and integrated solution keeps your workforce productive and confident in the platform.
Data Integrity
Robust monitoring and recovery protocols protect your critical financial information and organisational integrity.
Maximized Uptime
Our proactive maintenance approach minimises system downtime, ensuring business continuity without disruption.
Partner with FinTrans Solutions, your SAP Concur Certified Implementation Partner, for world-class Application Maintenance Support. We ensure your T&E investment delivers consistent, high-impact results globally.
Contact us today to secure the long-term stability and efficiency of your SAP Concur environment.
Request a Demo
FinTrans Solutions is recognized as a premier SAP Concur CIP partner. Having pioneered this domain in Asia, we have achieved global acclaim for our delivery excellence. Our reputation is built on sound analysis, seamless end-to-end implementation, and rock-solid application maintenance support (AMS) for organisations across the globe.
FAQs
What are Concur Application Maintenance Services?
Concur Application Maintenance Services, or AMS, provide ongoing support, maintenance, and functional assistance for SAP Concur after implementation. These services help keep the Concur environment stable, updated, and aligned with changing business requirements.
Why does an organisation need SAP Concur AMS?
An organisation needs SAP Concur AMS to manage day-to-day support, resolve functional incidents, maintain user and vendor profiles, monitor integrations, handle change requests, and support monthly SAP Concur release updates. This helps reduce internal workload and keeps the system running smoothly.
What is included in Level 1 SAP Concur support?
Level 1 SAP Concur support usually includes password administration, employee and vendor admin support, end-user navigation queries, T&E process and policy-related questions, and basic user guidance.
What is included in Level 2 SAP Concur support?
Level 2 SAP Concur support includes functional incident management, root cause analysis, configuration support, employee and vendor profile maintenance, attendee administration, credit card feed maintenance, reporting queries, integration monitoring, and functional change request management.
What is Level 3 support in SAP Concur AMS?
Level 3 support covers incidents or change requests that require SAP Concur database-level access. Since this access is handled by SAP Concur, FinTrans Solutions coordinates with the SAP Concur Support Team, provides context, shares root cause analysis, and manages communication until resolution.
How does SAP Concur AMS support integrations?
SAP Concur AMS supports integrations by monitoring daily inbound imports and outbound extractions, reviewing HRMS and ERP integration issues, supporting AP/GL extraction files, and helping maintain data flows between SAP Concur and connected business systems.
How does Concur AMS help with change requests and releases?
Concur AMS helps evaluate new change requests, assess configuration impact, execute approved changes, test updates, and validate new SAP Concur release features. This keeps the system aligned with business needs while reducing disruption for users.