The role of the corporate travel manager is changing, with new supplier content, changing fee structures, and evolving traveller booking behaviours adding new complexity and considerations to the role. Moreover, with trends such as NDC, supplier marketing efforts, and the rise of sharing-economy suppliers, business travellers have more options and more encouragement than ever to book outside of their company’s approved booking channels.

This study explores how travel managers are responding to the changing landscape, and how they see the future of corporate travel content.