OUR CUSTOMER BACKGROUND :
SCOPE & CHALLENGES :
Scope: One-country end-to-end Implementation including integration with SAP and HRMS for financial posting & employee master data import
Objective : to establish full control over employee-based spend through Concur as automated cloud solution and increase employee productivity, back-office effectiveness and enhance the employee experience
Challenges : Management expressed their desire to replace the customer’s existing inconsistent and inflexible legacy expense reimbursement system with SAP Concur for all India employee to address the following challenges
- Absence of efficient controls on the policy limits, increasing the workload of the Finance team (manual audit)
- Little to no control on cash advance disbursement and settlement
- Manual reconciliation of Corporate Credit Card transactions
- Cumbersome and manual MIS reporting on employee and travel spend
- Lengthy pre-trip approval and expense report approval process, resulting in delayed reimbursements
- Absence of automated financial posting as well as financial and employee master data import
SOLUTION :
FinTrans Solutions partnered with the customer as Certified SAP Concur Implementation (CIP) & Consulting Partner (CCP) to carry out the customer’s end-to-end implementation of SAP Concur for India, encompassing: FinTrans Solutions helped the customer with the following :
- Overall Project/Deployment Management
- Remote requirement gathering and prioritisation
- Configuration Design and Build, including cash advance setup and travel allowance configuration & import
- Credit Card feed implementation
- SFTP Integration Design & Development between Concur and local customer HRMS for employee master data import
- SAP ICS Integration Design & Development between Concur and SAP for cost object import, financial posting and payment confirmation notification load
- Integration Testing and end user acceptance testing (UAT) across all integration points
- Change Impact Assessment, Training Need Analysis, Training Planning
- Training Content Development & Execution across all impacted audiences
- Functional, technical and communications related cut-over
- 6 weeks of post go-live Hypercare support Overall Project/Deployment Management
VALUE ADDED :
- After go-live, the customer is now able to enjoy a fully automated expense management platform from pre-trip request-to-reimbursement which is seamlessly integrated with SAP & HRMS for financial postings, cost object imports, payment confirmation and employee import.
- All the policy limits in conjunction with entitlements auto-enforced via audit rules in Concur
- 100% cost control on field force mileage reimbursement through car configuration and Google Maps enablement
- Full control on disbursement and settlement of Cash Advances established within Concur
- Significant efficiency increase of the Finance Team due to automated, workflow-enabled expense report processing and audit rule configuration
- Corporate Credit Card transactions automatically feed into Concur
- The automated integration between Concur, SAP and HRMS CRM gives Rich Graviss’ management team a timely, accurate, and complete financial picture
- Employees enjoy the Concur mobile application and Partner App (Uber) features for expense line item auto-population, claim submission & approval
- User satisfaction rate of 93% (according to the end-user survey results) leading to high retention of critical talent and improved overall employee productivity
- Full visibility into employee spend: 100+ standard Cognos reports activated for MIS reporting, enabling Rich Graviss in making smarter management decisions100+ standard reports are available for MIS reporting
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