Our customer founded back in 1945, known around the world as a pioneer in the frozen food industry and a leading supplier and solutions provider to the food service, in-store bakery, and retail marketplaces. Our
customer is a global operation which manufactures and distributes more than 2,300 products in more than 85 countries through over 30 manufacturing plants across the globe. In India, the customer operate across 500 cities with regional offices in Pune and plant in Kala Amb, Himachal Pradesh, leveraging 530 plus employees - who are committed and enthusiastic about food.


Scope: One-country end-to-end Implementation including integration with SAP and HRMS for financial posting & employee master data import

Objective : to establish full control over employee-based spend through Concur as automated cloud solution and increase employee productivity, back-office effectiveness and enhance the employee experience

Challenges : Management expressed their desire to replace the customer’s existing inconsistent and inflexible legacy expense reimbursement system with SAP Concur for all India employee to address the following challenges

  • Absence of efficient controls on the policy limits, increasing the workload of the Finance team (manual audit)
  • Little to no control on cash advance disbursement and settlement
  • Manual reconciliation of Corporate Credit Card transactions
  • Cumbersome and manual MIS reporting on employee and travel spend
  • Lengthy pre-trip approval and expense report approval process, resulting in delayed reimbursements
  • Absence of automated financial posting as well as financial and employee master data import


FinTrans Solutions partnered with the customer as Certified SAP Concur Implementation (CIP) & Consulting Partner (CCP) to carry out the customer’s end-to-end implementation of SAP Concur for India, encompassing: FinTrans Solutions helped the customer with the following :

  • Overall Project/Deployment Management
  • Remote requirement gathering and prioritisation
  • Configuration Design and Build, including cash advance setup and travel allowance configuration & import
  • Credit Card feed implementation
  • SFTP Integration Design & Development between Concur and local customer HRMS for employee master data import
  • SAP ICS Integration Design & Development between Concur and SAP for cost object import, financial posting and payment confirmation notification load
  • Integration Testing and end user acceptance testing (UAT) across all integration points
  • Change Impact Assessment, Training Need Analysis, Training Planning
  • Training Content Development & Execution across all impacted audiences
  • Functional, technical and communications related cut-over
  • 6 weeks of post go-live Hypercare support Overall Project/Deployment Management


  • After go-live, the customer is now able to enjoy a fully automated expense management platform from pre-trip request-to-reimbursement which is seamlessly integrated with SAP & HRMS for financial postings, cost object imports, payment confirmation and employee import.
  • All the policy limits in conjunction with entitlements auto-enforced via audit rules in Concur
  • 100% cost control on field force mileage reimbursement through car configuration and Google Maps enablement
  • Full control on disbursement and settlement of Cash Advances established within Concur
  • Significant efficiency increase of the Finance Team due to automated, workflow-enabled expense report processing and audit rule configuration
  • Corporate Credit Card transactions automatically feed into Concur
  • The automated integration between Concur, SAP and HRMS CRM gives Rich Graviss’ management team a timely, accurate, and complete financial picture
  • Employees enjoy the Concur mobile application and Partner App (Uber) features for expense line item auto-population, claim submission & approval
  • User satisfaction rate of 93% (according to the end-user survey results) leading to high retention of critical talent and improved overall employee productivity
  • Full visibility into employee spend: 100+ standard Cognos reports activated for MIS reporting, enabling Rich Graviss in making smarter management decisions100+ standard reports are available for MIS reporting

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