OUR CUSTOMER BACKGROUND :

Our customer is the second largest franchisee in the world (outside US) of carbonated soft drinks (“CSDs”) and non-carbonated beverages (“NCBs”) sold under trademarks owned by PepsiCo and a key player in the beverage industry.

Our Customer has 30 manufacturing plants in India and 6 manufacturing plants in international geographies. They produce and distribute a wide range of CSDs, as well as a large selection of NCBs, including packaged drinking water. In addition, our customers have set up backward integration facilities for production of preforms, crowns, corrugated boxes, plastic crates and shrink-wrap films.

They are part of a diversified business conglomerate with interests in beverages, quick-service restaurants, dairy and healthcare.

SCOPE & CHALLENGES :

Scope: One-country end-to-end Implementation including integration with S4/HANA & SuccessFactors for financial posting & employee import

Objective is to replace manual expense reimbursement process for all customer employees.

Challenges :

  • Manual Travel & Expense reimbursement process for all employees (Corporate & Field Force) without any control on employee entitlements
  • No mechanism in place for pre-trip approvals for domestic & international travel
  • Manual and cumbersome expense report auditing process in place, causing major delay in expense reimbursement
  • Lack of ability to reclaim/avail GST Tax credit on T&E spend
  • Difficulties in MIS reporting on travel & expense spend

SOLUTION :

FinTrans was selected as certified Concur Consulting & Implementation Partner for SAP Concur end-to-end single-country (India) implementation and system integration, considering the following SAP products and extended product features:

  • SAP Concur Request Add-on
  • ExpenseIt Pro
  • Travel Allowance
  • Drive
  • SAP ICS Integration

FinTrans helped by taking ownership for :

  • Overall project management
  • Kick-off and Pre-Scoping
  • Analysis & Concur Requirement Gathering
  • Configuration Design and Build
  • Integration Design and Development
  • Functional Validation, Integration Testing and end-to-end UAT
  • On-site Support during all key milestones/workshops
  • Training Planning, Content Development & Training Execution
  • Functional, Technical and Change related cut-over planning and execution
  • Post Go-live/Hypercare support

VALUE ADDED :

After go-live, the customer is now able to enjoy a fully automated SAP Concur T&E Platform from pre-trip request-to-reimbursement which is seamlessly integrated with their ERP & HRMS solutions for cost object import, employee import, financial posting, and payment confirmation. Benefits of this “full circle solutions” encompass that :

  • The customer gained the ability to avail GST credit on T&E Spend for GST Tax reclamation
  • An automated travel request & expense report approval workflow is fully enabled
  • The customer gained 100% control on field force mileage reimbursement under the DRIVE feature
  • Policy enforcement based on complex employee entitlements is fully automated
  • A significant reduction in reimbursement turnaround time has been achieved
  • 100+ standard reports are now available for MIS reporting, leading to the changes in travel spending priorities and stopping customer management from poor spending decisions.

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