OUR CUSTOMER BACKGROUND :

The customer was one of the fastest growing Global Medtech companies offering advanced medical solutions. Founded in 1992, the company has 6 state-of-the-art manufacturing locations around the world. The company has 2,600+ employees, with offices in India & UK; manufacturing/marketing wound closure products, urology products and a range of minimally invasive solutions.

Our customer has significant global presence with exports to over 50 countries, including the USA, France, Germany, Italy, Switzerland, Brazil, Mexico, GCC countries, Egypt, Turkey and several Asian countries and is trusted by more than 200,000 healthcare professionals across the world. In India alone 10,000+ hospitals are experiencing their products through an extensive distribution network.

CHALLENGES :

  • Scope: One-country end-to-end Implementation including integration from and to SAP Concur and
    our customer’s SAP S4/HANA and SAP HCM systems
  • Manual Travel & Expense Management process for office- based staff without sufficient control in
    processing expense reports based on complex user entitlements
  • Objective to replace the legacy Travel & Expense Management Solution in place for field force users
  • Long pre-trip & expense report approval cycles times due to complex approval workflows
  • Difficulties in reporting travel spend on HCP attendee level to meet anticipated transparency
    reporting

SOLUTION :

FinTrans was selected as certified Concur Consulting & Implementation Partner for the end-to-end
Implementation of Concur for the India market for the following products

  • SAP Concur Expense
  • SAP Concur Request Add-on
  • ExpenseIt

FinTrans helped with :

  • Overall project management
  • Kick-off and Pre-Scoping
  • Analysis & Concur requirement gathering
  • Configuration Design and Build
  • Integration design & development
  • Coordination of the credit card feed implementation
  • Testing: Configuration validation and support in integration testing and User Acceptance Testing
  • Training and cut-over support
  • Post go-live support

VALUE ADDED :

  • After go-live and rapid stabilisation after only 3 months, our customer is now able to enjoy a fully
    automated SAP Concur solution from pre-trip request-to-reimbursement which is seamlessly
    integrated via SAP ICS and SFTP into the customer’s existing SAP S4/HANA (for cost object import,
    financial posting, and payment confirmation) and SAP HCM system landscape (for employee &
    hierarchy import).
  • The solution configuration in place after go-live respects all complexities of our customer’s Travel &
    Expense policy – in particular through the configuration of a hierarchy-based authorized approval
    workflow, travel allowance configuration & import, attendee functionality (HCP attendee types),
    DRIVE functionality for mileage, as well as numerous audit rules to manage entitlements through
    complex conditions tied to a combination of employee types/grades and departments.
  • Tangible results of the end-to-end solution implemented comprises a significant reduction of the
    turnaround time from claim-to-reimburse, policy enforcement, as well as a highly positive user
    satisfaction across all user groups.

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